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What material is your merchandise?Our clothing is crafted from a variety of high-quality materials, including a blend of soft and durable cotton and spandex, milk silk for a silky touch, linen for a natural breathable feel, and bamboo viscose for a sustainable option. We ensure that all our merchandise is not only stylish but also comfortable for the little ones to wear.
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What payment method do you accept?We accept the following methods of payment: Visa, MasterCard, American Express, & Discover.
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Does it run true to size?Our products are true to size, however, we recommend going up a size if you are in between as kids grow quickly.
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How long does shipping take?Orders are typically shipped within four to five business days to the address provided. During times of high volume, such as after large releases or sales such as Holiday or Black Friday, please allow up to 7-12 business days for your order to ship. We are not responsible for delays caused by the postal system or FedEx, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind both weather and pandemic related delays are always a possibility.
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How do I know if my order was placed successfully?Once you have completed your order, a confirmation email will be sent to the email address associated with your account. If you placed an order but have not received the order confirmation email, please check your spam/junk folder. If still unable to locate your order confirmation email, please email us at info@shopeverlygrace.com
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Refunds and Exchanges (if applicable)To be eligible for a refund or exchange, you must first email us within 5 days of receiving the item at info@shopeverlygrace.com. Items sent back to us without first requesting a return will not be accepted. Item must be in the same condition that you received it, unworn or unused, with tags, and in it's original packaging. You’ll also need the receipt or proof of purchase.
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